Questions? info@smashmarketing.co

FAQs

  • Account
    • How do I register?

        Click the "Contact Image" at the top right of our website, and click the "REGISTER" button to fill in the required information.

    • I did not receive the activation email.

        Check your mailbox including your spam folder. If this does not work, add "info@smashmarketing.co" to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact us to resolve this issue. 

    • I cannot login to my account.

        Please follow the instructions:
        1. Check your login details. Your login username is the email address you used for registration.
        2. It might be a problem caused by Smash Marketing system maintenance, if so, please wait for about 15-30 minutes and try again.
        3. Please make sure that your web browser accepts cookies.
        4. If you have forgotten your password, try to use "Forgot your password?" on "Sign in" page. Fill in the information regarding your registration and submit and then "Reset your password" email will be sent to your email address.
        5. If you are still not able to access your account, you can contact us and indicate the problem. We will assign you a new password, and you can change it once you log in.

    • I forgot my password.

        If you forgot your password, just click the "Forgot your password?" on "Login" Page and fill in your email address. We will send you an automated email with information on how to reset your password.

    • How can I add/remove my address?

        Log into your account and under My Account, click "View Addresses". Here, you can add a new address, remove an existing address, or edit an existing address.

  • Shipping & Delivery
    • Where do you ship to?

        We ship to most countries in the World. However, please check with us if you are in doubt via Contact Us Page or send us an email @ info@smashmarketing.co

    • How long will my order take?

        We normally ship within 2-4 business days from the date of your order. Depending on your destination, it may take anywhere from 10 to 30 days for the shipment to arrive at your destination. Sometimes it may take shorter or longer depending upon your country's custom procedure. For some average delivery times please check the table here.

    • Does the product price include shipping cost?

        No, shipping costs are added separately at checkout. However, we do charge a fixed shipping cost depending on your destination. We offer FREE SHIPPING on orders over $100 to Canada & US and to other locations on orders over $200.

    • How do I change the shipping method?

        Sorry, since we offer a fixed cost shipping we are unable to change the method of shipping.

    • How do I know if my items have been shipped or not?

        When items are shipped out, we will send a notification to your registered email address. The tracking number might not be available until a few days after dispatch. We will send you a notification with the tracking information once it is available to your registered email address.

    • How to track my purchase(s)?

        Once you get the tracking number, you may check the item delivery status online by clicking here. Just input the tracking number in the box and hit "Track"

    • Why is my tracking number coming as invalid?

        The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
        The shipping company has not yet updated the most recent delivery information on their website or you have entered the tracking code wrong or your tracking code may be incorrect.
        We suggest you contact us in those situations and we will provide you with your correct tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

    • Why do I have more than one tracking number?

        Sometimes we ship your orders from multiple warehouses located in multiple countries. In such cases, you will be provided with more than one tracking number. Don't worry, we don't charge extra for shipping in such cases.

  • Return & Exchanges
      How do I ship my order back to you?

      Please check our refund and return policy here.

  • Gift Cards
  • Privacy & SECURITY
      What's Your Privacy Policy?

      Please check our Privacy Policy Here.

  • Other Stuff
    • How do I get Coupons?

        Register to our Newsletter down in the footer. From time to time, we send coupon codes to our registered members and customers.

    • How do I use my coupons?

        Make sure the coupon has not expired (most will show the expiry date in the email). During the checkout process, go to your shopping cart. Enter the full promotion code and click "Apply". You can only use one coupon code per order.

    • Do you offer payment plans?

        Yes, we have partnered with Lay-Buy (a PayPal Co.) to offer you "Buy Now, Pay Later" option. For more details, please click here.

Free Shipping
Free Shipping

Enjoy Free Shipping to USA & Canada on Orders Over $100. Other Locations Orders Over $200.

24/7 Support
24/7 Support

Via Email & Messenger

100% Satisfaction
100% Satisfaction

14-Day Money Back Guarantee. Conditions Apply.

Price Promise
Price Promise

Best Prices Guaranteed. You can make an offer for any product via product page. Click "Make an Offer".